FAQ — Moissanite, Gold Filled & Sterling Silver

Moissanite is a lab-created gemstone with nearly identical optical and physical properties to diamond — the same brilliance, the same fire, and nearly the same hardness (9.25 vs 10 on the Mohs scale). Our moissanite is D-Color VVS1 grade, the highest clarity and color rating available. Under any light, it is indistinguishable from diamond to the naked eye.

Yes. Every piece of AK Jewelry passes a thermal conductivity diamond tester before it ships from Dallas. This is a direct result of moissanite’s high thermal properties, nearly identical to natural diamond. We back this with a money-back guarantee — if your piece fails the diamond tester, we’ll refund you in full.

GRA (Gemological Research Association) is an independent gemological organization that certifies moissanite stones. Every AK Jewelry piece comes with a GRA authenticity card documenting the stone’s grade, dimensions, and quality — proof of exactly what you’re getting, included at no extra charge.

Our jewelry uses a 925 sterling silver base with multi-layer 14K gold or white gold plating. Under normal daily wear, it will not tarnish or leave green marks. To extend the life of your plating, avoid direct contact with lotions, perfume, chlorine, and saltwater. Remove before swimming or showering.

Wipe the piece with a soft, lint-free cloth after wearing. For a deeper clean, use a soft toothbrush with warm water and a drop of mild dish soap, then pat dry immediately. Never use ultrasonic cleaners or harsh chemical solutions.

Yes. Our moissanite stones are 100% lab-created — zero mining, zero conflict sourcing, and minimal environmental impact compared to mined diamonds. You get a stunning stone, documented quality, and a clean conscience.

All orders ship within 24 hours from our Dallas, TX facility. Standard U.S. shipping takes 3–5 business days. Express delivery options are available at checkout for next-day arrival in most states.

Yes. We ship worldwide. International orders typically arrive in 7–12 business days. Shipping costs are calculated at checkout based on your destination.

Every AK Jewelry order arrives in a premium signature gift box with your GRA authenticity certificate and a polishing cloth — all included at no extra cost. It’s ready to give as a gift the moment it arrives.

Yes. You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves Dallas. Click the link in that email to track your package in real time.

We offer 30-day hassle-free returns on all orders. If you’re not completely satisfied for any reason, contact us at support@akjewelryco.com within 30 days of delivery and we’ll make it right. Items must be unworn and in original packaging.

Yes. We offer free size exchanges within 14 days of delivery. Email support@akjewelryco.com with your order number and the size you need. No exchange fees, no hassle.

Any defects in craftsmanship are covered by our lifetime plating warranty. If your gold plating wears unevenly or there’s a stone setting issue, contact us with photos and we’ll resolve it free of charge.

Measure your wrist with a flexible tape measure. Add 0.5" for a snug fit, or 0.75"–1" for a comfortable everyday fit. A 7" wrist typically wears a 7.5" bracelet. Visit our Size Guide page for a full chart with recommendations.

Bracelets: 6" to 8.5" in half-inch increments. Stud Earrings: 3mm, 4mm, 5mm, 6.5mm, 7.5mm. Chains: 16" to 24" in 2-inch increments.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. Shop Pay Installments may be available to split eligible purchases into 4 interest-free payments.

Yes. All transactions are processed through Shopify’s encrypted checkout with SSL security. We never store your payment information. Look for the padlock in your browser’s address bar during checkout.