Refund policy

Returns

We have a 30-day return policy. You have 30 days from the day your order is delivered to request a return.

To be eligible, the item must be unworn, in the condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at support@akjewelryco.com with your order number. We'll send you a prepaid return label and instructions on where to send your package. Items sent back without requesting a return first cannot be accepted.

Free Size Exchanges

If your chain or bracelet is the wrong length, we'll exchange it free within 30 days of delivery. Email support@akjewelryco.com with your order number and the size you need. We cover shipping both ways, and there are no exchange fees.

Damages and Issues

Please inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us right away with photos and we'll make it right.

Non-Returnable Items

We cannot accept returns on personalized or custom-made pieces, or on gift cards. Everything else in our catalog is returnable under the terms above, including discounted items.

Refunds

Once we receive and inspect your return we'll email you to confirm it's approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer it can take a few more days to appear on your statement. If it's been more than 15 business days since we approved your return and you still don't see it, email support@akjewelryco.com.

Contact

support@akjewelryco.com